| VINH H. LAM | |||||||
| OBJECTIVE: | |||||||
| The opportunity to work as a desktop support or technical support specialist for an aggressive organization where my unique skills and talents will be utilized to contribute to the continuous success of the company. Willing to relocate and travel. | |||||||
| EDUCATION: | |||||||
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University of Colorado, Boulder, CO - BA in Architectural Design, Dec 1996 Mission College, Santa Clara, CA - taking courses in CIS, 1998-1999 | |||||||
| QUALIFICATION: | |||||||
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Related Skills: � Substantial understanding of computer hardware � Installation/configuration/diagnosing/troubleshooting issues on various OS � Knowledge of MS Office, Word Perfect, Netscape and Internet Explorer � Knowledge of Photoshop, Illustrator, Pagemaker, QuarkXpress and AutoCAD � Strong problem solving skills � Excellent interpersonal and communication skills Additional Skills: � Photographic skills: digital imaging, darkroom techniques and reproduction � Architectural skills: space planning, furniture design and computer drafting � Highly organized, motivated, flexible and adaptable � Read, write and speak Vietnamese fluently | |||||||
| EXPERIENCE: | |||||||
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Senior Technical Support Analyst 10/97 - present Umax Technologies, Inc. - Imaging Division Fremont, CA � Support the high-end product line of flatbed scanners via phone and email � Resolve problems escalated from first and second level of support � Test new driver and document software issues or incompatibilities � Create technical documents for Knowledge Base and other resources � Mentor and assist new employees with technical and communication skills Photo Lab Specialist 9/96 - 9/97 Foto Fast, Inc. Aurora, CO � Processed and printed high volume of B/W and color photographs � Printed custom enlargement, reproduced and digitally enhanced images Photo Studio Operator 1/96 - 12/96 Visual Resource Center - University of Colorado Boulder, CO � Assisted in digitizing and archiving collection of over 40,000 images � Photographed students for yearbook publishing Media Library Assistant 8/94 - 5/96 Fine Arts Slide Library - University of Colorado Boulder, CO � Assisted faculties/artists to utilize one of the nation's largest slide libraries � Copied and duplicated slides of art images from various media Computer Lab Assistant 1/94 - 8/94 School of Architecture - University of Colorado Boulder, CO � Helped in maintenance of both PC and MAC labs � Installed and configured new hardware/software Computer Lab Assistant 8/92 - 12/93 University Learning Center - University of Colorado Boulder, CO � Tutored and helped students with application functionality � Diagnosed and troubleshot hardware/software errors and failures � Monitored and organized lab circulation and activities | |||||||
| REFERENCES: | |||||||
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Available upon request | |||||||
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Email me at: | |||||||
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